Permanent
Customer Service
3,000-6,000 MYR
Associate degree
2 years
Kuala Lumpur, Malaysia
Tagal ng trabaho:
Permanent
Larangan sa karera:
Customer Service
Sahod (Kada buwan):
3,000-6,000 MYR
Mga kinakailangang kwalipikasyon:
Associate degree
Mga kinakailangang minimum na karanasan:
2 Years
Lokasyon ng Trabaho:
Kuala Lumpur, Malaysia
Deskripsyon:
Customer Service
Job Descriptions:
Attending to all inquiries / issues from global customers on multiple channels including email, chat, voice and social media.
Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services & etc.
Maintaining a working knowledge of company products to effectively communicate with customers.
Creating and maintaining strong relationships with company partners and external stakeholders.
Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Job Requirements:
At least Diploma or Degree in finance, customer service or equivalent.
Min 1 to 2 years working experience as a social media agent, customer service or similar role.
Excellent command of spoken and written English with multi-language skills would be a plus.
Ability to work independently in a fast-paced environment.
Willing to work according to given schedule to support 24x7 operations.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles, good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
Quick learner : ability to ramp up quickly and act on feedback constructively.