Team Leader

TEAM LEADER

DAYSHIFT / LOCAL ACCOUNT

Job Description and Qualifications:

• With at least 1 year of relevant experience in a BPO setup (local or international)
• Good communication skills
• Willing to work onsite
• Preferably with experience in outbound calls
• Willing to attend the final interview (face-to-face)
• Track and documents employee time and schedule
• Assist in reviewing agent performance results daily to ensure all goals are met or exceeded
• Monitor and assesses agent calls to drive performance improvement plans
• Provide direction and guidance for consistent achievement of key performance metrics
• Achieve, measure, report, and communicate metric goal attainment for assigned team
• Consistently achieve goals for the number of call monitoring and scores for an assigned team of customer service agents
• Coach, mentor, and develop agent team for skills expansion and promotional opportunities
• Assists, tracks, and coordinates with supporting departments
• Perform other duties as assigned
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Salary range: P25,000.00-P30,000.00 plus incentive/commission

Work Schedule: 6days/week

Location: Bayani Road, Taguig City

Job Type: Full-time

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay