Job Responsiblities:
Champion Patient Care Excellence
- Provide compassionate telephone support, actively listening to patient concerns while delivering professional, empathetic service that builds trust and confidence in our healthcare services.
Master Healthcare Communication
- Schedule appointments with precision, coordinate patient care logistics, and ensure all appointment details are accurately communicated while maintaining strict confidentiality protocols.
Drive Operational Excellence
- Utilize medical screening criteria to optimize clinic operations, manage multi-account inbound/outbound activities, and collaborate with operations teams to ensure seamless service delivery.
Resolve with First-Call Excellence
- Handle complex healthcare inquiries, insurance verification, billing questions, and patient concerns with proactive problem-solving skills, aiming for one-call resolution every time.
Elevate Customer Experience
- Cross-sell value-added services appropriately, identify improvement opportunities, and consistently exceed patient satisfaction expectations through superior service quality.
Job Qualifications:
- Above Average English communication skills
- Fresh Graduate are welcome to apply
- Good interpersonal skills
- Analytical and problem solving skills
- Good comprehension skills
- Basic knowledge with MS Office