Job post
Maghanap ng mga Trabaho
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Posted:2 Buwan
Tagal ng trabaho:
Permanent
Larangan sa Karera:
Telecommunication
Sahod (Kada buwan):
Less than 35,000 PHP
Kinakailangang kwalipikasyon:
High School
Lokasyon ng Trabaho:
Quezon City, Metro Manila, Philippines
Deskripsyon:
Customer Interaction: Handle inbound and outbound calls, emails, chats, and other forms of communication in a professional and courteous manner.
Issue Resolution: Address customer inquiries, complaints, and issues by providing accurate information and solutions in a timely manner.
Information Management: Accurately document customer interactions, including details of inquiries, actions taken, and resolutions provided in the company’s CRM or other relevant systems.
Product/Service Knowledge: Maintain a comprehensive understanding of the company’s products or services to provide informed and effective support.
Quality Assurance: Follow established procedures and guidelines to ensure consistent and high-quality service delivery.
Customer Feedback: Gather and record customer feedback to identify trends and areas for improvement.
Team Collaboration: Work closely with team members and supervisors to achieve performance goals and contribute to a positive team environment.
Compliance: Adhere to company policies, procedures, and relevant regulations to ensure compliance and protect customer data.