Back Office

Sapphire BPO Nai-post: 2 Buwan

Iulat ang vacancy ito 🏴

Permanent Information Technology Less than 35,000 PHP High School Makati, Metro Manila, Philippines

Tagal ng trabaho:

Permanent

Larangan sa karera:

Information Technology

Sahod (Kada buwan):

Less than 35,000 PHP

Mga kinakailangang kwalipikasyon:

High School

Lokasyon ng Trabaho:

Makati, Metro Manila, Philippines

Customer Assistance: Provide timely and accurate responses to customer inquiries.
Issue Resolution: Identify and troubleshoot customer problems, guiding them to appropriate solutions.
Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers.
Communication: Use clear and professional language in all interactions to ensure understanding.
Documentation: Log customer interactions and document issues for future reference and analysis.
Escalation: Recognize when issues need to be escalated to higher support tiers and do so promptly.
Feedback Collection: Gather customer feedback to improve service and product offerings.
Multitasking: Manage multiple chat sessions while maintaining a high level of service.
Follow-up: Ensure customer satisfaction by following up on unresolved issues.
Team Collaboration: Work closely with team members and other departments to resolve complex issues.

Iulat ang vacancy ito 🏴